Managed IT Support

Service Plans

With a managed service provider plan, our I.T. specialists will take care of all your I.T. needs. We know that those needs may differ based on the size and specialty of a business, so we offer three plans ranging from a good base of security standards to a fully managed, all-inclusive plan. We also offer on-demand I.T. support for clients who just need help as it comes up.

The last thing you need is to have your workflow disrupted by I.T. issues, outages, or, worst of all, cyber-attacks. Bundling your I.T. services is a convenient, proactive approach to securing your I.T. infrastructure. Choose the level of support that fits your personal or business needs.

Three plans + on-demand support

I.T. Connect EssentialsBase plan
I.T. ConnectPreventative
I.T. Connect ManagedFully managed

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Side by side

Overview of Plans

Features included in each I.T. Connection service plan
Included in every plan
	I.T. Connect Essentials	I.T. Connect	I.T. Connect Managed
24×7 remote monitoring	Included	Included	Included
EDR Detection & Response	Included	Included	Included
EDR monitoring & analysis	Included	Included	Included
Backup monitoring & analysis	Included	Included	Included
Managed daily updates	Included	Included	Included
Added with I.T. Connect
Multifactor authentication	Not included	Included	Included
Password manager for all users	Not included	Included	Included
Office 365 monitoring (sharing, deletions, etc.)	Not included	Included	Included
Firewall monitoring & analysis	Not included	Included	Included
Qtly. maintenance of workstations, networks & servers	Not included	Included	Included
Added with I.T. Connect Managed
Qtly. inspections for rogue access points	Not included	Not included	Included
Labor during business hours	Not included	Not included	Included
Labor after hours for emergency scenarios	Not included	Not included	Included
Yearly technology and security review	Not included	Not included	Included
Yearly penetration testing of network segmentation	Not included	Not included	Included
Yearly review of Written Information Security Policy (WISP)	Not included	Not included	Included
Yearly review of incident response plan	Not included	Not included	Included
Yearly security awareness training	Not included	Not included	Included
Security Information and Event Management (SIEM) with Change Detection and Internal Scanning	Not included	Not included	Included

Special projects and non-emergency services completed outside of business hours are billed separately on every plan.

The plans

Choose the level of support that fits

Base plan

I.T. Connect Essentials

With our I.T. Connect Essentials plan, your organization will be protected from a wide variety of threats. This base plan offers 24×7 remote monitoring, Endpoint Detection and Response (EDR), a robust password manager for all users, multifactor authentication, backup monitoring, and managed updates on devices. This is an alert-based plan; it does not include analysis, on-site visits, or routine system inspections.

If you are just starting out and want a good base for security, this plan is for you. If your organization requires more extensive security, please look ahead to the I.T. Connect and I.T. Connect Managed plans.

Included

24×7 remote monitoring
Endpoint Detection and Response (EDR) — AI driven protection
EDR monitoring
Backup monitoring
Managed daily updates

Not Included

Routine system inspections
Additional labor

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Preventative

I.T. Connect

You can rest easy with our I.T. Connect plan’s real-time threat detection and prevention. This preventative plan builds on our I.T. Connect Essentials plan with the addition of quarterly maintenance, Office 365 monitoring, and firewall monitoring.

Our team will establish and maintain protection for all devices to ensure an uninterrupted workflow for your business. We will manually inspect each computer, server, and firewall to make sure everything is functioning properly. We will also review workstation and server logs and inspect backup and EDR reports, allowing us to mitigate potential risks.

Included

24×7 remote monitoring
Endpoint Detection and Response (EDR) — AI driven protection
EDR monitoring and analysis
Backup monitoring and analysis
Managed daily updates
Multifactor authentication
Password manager for all users
Office 365 monitoring for suspicious login events, sharing, deletions, rule creation, etc.
Firewall monitoring and analysis
Quarterly maintenance of workstations, networks, and servers
Security Information and Event Management (SIEM) with Change Detection and Internal Scanning

Not Included

Additional labor

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Fully managed

I.T. Connect Managed

I.T. Connect Managed is our top-tier, fully managed plan. If you want all-inclusive service with predictable payments for your yearly budget, this plan is for you. As our most comprehensive plan, I.T. Connect Managed builds on I.T. Connect with the inclusion of labor, yearly technology, infrastructure, and security posturing reviews, yearly penetration testing, and yearly security awareness training. If you want absolute security and peace of mind, this full-service plan is the one for you.

Special projects and non-emergency services completed outside of our regular business hours are the only exclusions and will be billed hourly or in an agreed upon sum.

Included

24×7 remote monitoring
Endpoint Detection and Response (EDR) — AI Driven Protection
EDR monitoring and analysis
Backup monitoring and analysis
Managed daily updates
Multifactor authentication
Password manager for all users
Office 365 monitoring for suspicious login events, sharing, deletions, rule creation, etc.
Firewall monitoring and analysis
Quarterly maintenance of workstations, networks, and servers
Quarterly inspections for rogue access points
Labor during business hours
Labor after hours for emergency scenarios
Yearly technology and security review
Yearly penetration testing of network segmentation
Yearly review of Written Information Security Policy (WISP)
Yearly review of incident response plan
Yearly security awareness training
Security Information and Event Management (SIEM) with Change Detection and Internal Scanning

Not Included

Special projects
Labor after hours for non-emergency work

Optional Add-Ons

Email phishing training and testing
File access auditing of on-premises and cloud systems
Productivity reports and employee monitoring
Backup solutions — file, off-site replication, cloud/local, M365

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Not sure which plan fits?

Tell us about your business and we’ll recommend the right level of support. Prefer to talk? Call 815-526-3600.

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